Accessibility Statement

1. Our Commitment to Accessibility

The Veteran Alliance is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

As a financial services provider dedicated to serving military veterans, active duty service members, and their families, we understand the importance of making our services accessible to all, including those who may have service-related disabilities.

2. Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

3. Accessibility Features

Our website includes the following accessibility features:

Navigation

• Skip to main content link for keyboard users
• Consistent navigation structure across all pages
• Clear focus indicators for keyboard navigation
• Logical heading hierarchy throughout the site

Visual Design

• Sufficient color contrast ratios (minimum 4.5:1 for normal text)
• Text can be resized up to 200% without loss of content
• No content flashes more than three times per second
• Information is not conveyed by color alone

Interactive Elements

• All interactive elements are keyboard accessible
• Form fields have associated labels and clear error messages
• Touch targets are at least 44x44 pixels for mobile users
• ARIA attributes provide additional context for assistive technologies

4. Known Limitations

While we strive for full accessibility, some areas of the website may have limitations:

• PDF Documents: Some older PDF documents may not be fully accessible. We are actively working to remediate these documents. Alternative formats are available upon request.
• Third-Party Content: Some embedded content from third-party services may not fully conform to accessibility standards. We work with our vendors to improve accessibility when possible.
• Video Content: Some video content may not have captions or audio descriptions. We are working to add these features to all video content.

5. Feedback and Assistance

We welcome your feedback on the accessibility of the The Veteran Alliance website. If you encounter any accessibility barriers or need assistance, please contact us:

We aim to respond to accessibility feedback within 2 business days and to resolve issues within 10 business days when possible.

6. Alternative Formats and Accommodations

We are committed to providing reasonable accommodations to ensure equal access to our services. Available accommodations include:

• Large print documents
• Documents in alternative electronic formats
• Telephone assistance for online applications
• In-person assistance at our locations
• American Sign Language (ASL) interpretation upon request

To request an accommodation or alternative format, please contact us using the information provided above. Please allow 3-5 business days for preparation of alternative formats.

7. Technical Specifications

Accessibility of our website relies on the following technologies:

• HTML5
• WAI-ARIA (Web Accessibility Initiative - Accessible Rich Internet Applications)
• CSS (Cascading Style Sheets)
• JavaScript

These technologies are relied upon for conformance with WCAG 2.1 Level AA.

8. Assessment and Testing

The Veteran Alliance assesses the accessibility of our website through:

• Automated accessibility testing tools
• Manual testing with assistive technologies
• Keyboard-only navigation testing
• User testing with individuals who have disabilities
• Periodic third-party accessibility audits

9. Continuous Improvement

Accessibility is an ongoing effort. We regularly review and update our website to improve accessibility and address any issues that are identified. This statement is reviewed and updated annually, or more frequently as needed when significant changes are made to the website.

10. Legal Requirements

This accessibility statement is provided in compliance with applicable laws and regulations, including the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and state accessibility requirements. We are committed to meeting or exceeding these requirements to ensure all users can access our financial services.