Member Care
File a Complaint
We take all complaints seriously. If you have a concern about our products, services, or conduct, please let us know. We are committed to resolving issues promptly and fairly.
How We Handle Complaints
Submit
Complete the form below. You'll receive an acknowledgment within 15 business days.
Review
A dedicated member of our team will investigate your complaint thoroughly.
Resolve
We'll provide a written response within 60 calendar days with our findings and resolution.
Complaint Form
External Complaint Resources
You also have the right to file a complaint with these regulatory agencies:
- CFPB — Consumer Financial Protection Bureau: consumerfinance.gov/complaint | 1-855-411-2372
- FDIC — Federal Deposit Insurance Corporation: fdic.gov/consumers/complaints
- State Regulator — Your state's financial regulatory agency may also accept complaints regarding banking and insurance services.