Get a straight answer, fast.
Search the Help Center, ask Sgt. Savings, or reach a real veteran on our team — whichever gets you an answer quickest.
Pick your path
Three ways to get unstuck.
Common questions
Your account and your access.
Use Member Login and sign in with the email you registered with. It works the same whether you're checking your accounts, tracking a loan, or messaging your Personal Banker — it's all in one portal.
On the login screen, choose Forgot Password and follow the link we email you. If you've turned on two-factor authentication, keep your authenticator app handy to confirm the reset. Still locked out afterward? Contact us and a real person will get you back in — no ticket queue.
Every VAB member gets matched with one Personal Banker — a fellow veteran who knows your file, not a rotating call center. They're your first call for anything from opening an account to walking through a VA loan. Free consultation, no obligation to move forward.
Veterans, active duty, National Guard, Reserve members, and their immediate families are all eligible — you don't have to have served personally. Creating an account and getting matched with a Personal Banker is free, with no credit check just to join. Any product you open after that has its own pricing, explained up front before anything is activated.
Sgt. Savings is our AI assistant, available from the chat bubble on every page. Ask it about a program, a benefit, or how something works, and it answers directly or steers you to the right person. It never touches your account or your money — anything financial or account-specific always goes to a real teammate.
Yes. Data in transit is protected with TLS 1.2 or higher, and sensitive data at rest — Social Security numbers, account numbers, passwords — is encrypted with AES-256. Multi-factor authentication is available on every member account, and our infrastructure runs on AWS under SOC 1/2/3, ISO 27001, and PCI DSS certifications. Full detail lives on our Security Policy page.
Call 833-VET-LNDR (833-838-5637) Monday–Friday 8:00 AM–8:00 PM EST or Saturday 9:00 AM–5:00 PM EST, email support@theveteranalliance.com, or send a message through Contact Us — every path reaches an actual veteran on our team, and email gets a response within 24 hours.
Looking for something about a specific loan, insurance, or business product instead? Search the full Help Center.
Still stuck? Talk to a person.
No call centers, no ticket queue. Every path below reaches a real veteran on our team.
Mon–Fri 8:00 AM–8:00 PM EST · Sat 9:00 AM–5:00 PM EST · Closed Sunday